Palautuskäytäntö

Return of quality goods. Right of withdrawal

Only buyers who are natural persons may return goods of proper quality. Legal persons are not entitled to a refund for goods of proper quality, unless otherwise agreed by the parties in a separate agreement.

You have the right to return the goods and withdraw from the purchase-sale contract within 14 (fourteen) days without giving any reason.

The withdrawal period expires after 14 (fourteen) days from the day on which you, or a person indicated by you other than the carrier, receives the goods.

To exercise your right to withdraw from this contract, you must notify Mechanismus, MB of your decision by means of an unambiguous statement sent by email to info@nordequip.com.

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which you informed us of your decision to withdraw from this contract.

We will make such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You must send back the goods without undue delay and in any event not later than 14 days from the day on which you informed us of your decision to withdraw from this contract, to the following address:

Mechanismus, MB, B. Sruogos g. 52, LT-10220 Vilnius, Lithuania

The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct costs of returning the goods. You may estimate the return cost by contacting any courier providing international parcel delivery services to Lithuania.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

When returning goods, you must comply with the following conditions:

• the returned goods must be in their original neat packaging;
• the returned goods must be unused, undamaged, and must not have lost their commercial appearance (labels intact, protective films not removed, etc.);
• the returned goods must be in the same complete set as you received them;
• when returning the goods, you must provide proof of purchase (invoice or receipt).

We have the right not to accept returned goods if this return procedure is not followed.

Dispute resolution

If you have a complaint, please contact us first at info@nordequip.com and we will do our best to resolve the matter directly. If we cannot reach an agreement, you may refer the dispute to the alternative dispute resolution bodies of your country of residence. A list of consumer dispute resolution bodies in the EU Member States is available on the European Commission's website: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

Warranty

All goods and their component parts sold on nordequip.com are covered by a 2 (two) year warranty.

A component part of a product is such a part without which the product may still be used independently, for example, a battery charger.

If a product or its component parts are replaced during the warranty period, the 2-year warranty period is not restarted for that product or component part.

The warranty period begins from the moment the product is handed over.

If you have purchased goods of inadequate quality, you have the right, at your option, to:

1. request that the defects in the goods be remedied free of charge (repair of the goods);
2. request that the goods of inadequate quality be replaced free of charge with goods of proper quality;
3. request an appropriate reduction in price;
4. unilaterally terminate the contract and request a refund of the price paid.

For product warranty issues, please email info@nordequip.com.

For wholesale customers, warranty and goods return conditions are established by a separate agreement between the parties. If no such agreement has been signed, a warranty period of 6 (six) months shall apply to buyers that are legal persons.