Shipping policy

GOODS DELIVERY TERMS

These Goods Delivery Terms (hereinafter the "Delivery Terms") set out the procedure, time limits and conditions for the delivery of goods ordered in the online store www.nordequip.com (hereinafter the "Website"). These terms form an integral part of the Website Terms of Use and Goods Purchase-Sale Rules.

1. Delivery methods

1.1. The goods are delivered by Mechanismus, MB (hereinafter the "Company") through its authorised carriers.

1.2. Depending on the delivery address, the Buyer may be offered delivery to a parcel locker or delivery by courier to the address specified by the Buyer. The delivery methods available for a particular order are presented at checkout.

1.3. The countries we currently deliver to are shown at checkout.

2. Delivery price

2.1. The delivery price depends on the selected delivery method, the total weight and dimensions of the ordered goods, and the destination country.

2.2. The exact delivery price is calculated and displayed to the Buyer automatically at checkout, before the order is confirmed. The price shown at checkout is the price that applies.

2.3. All delivery prices are shown in euros and include VAT.

2.4. The Company may from time to time apply a free delivery promotion. Where such a promotion applies, its terms are published on the Website.

3. We prepare orders every business day

3.2.1. Orders received and paid for before 12:00 noon Lithuanian time on a business day are dispatched that business day. Orders received or paid for at or after 12:00 are prepared and dispatched on the next business day.

3.2.2. For cash on delivery (COD), the cut-off is based on when we receive the order. For bank transfers and other advance payments, it is based on when we receive payment for the submitted order.

3.2.3. Orders received or paid for at weekends, on Lithuanian public holidays or other statutory non-working days are prepared on the next business day. We announce any additional closures or holidays on our website.

3.2.4. Palletised and oversized goods may require one additional business day. Special-order products follow the lead time stated on the product page; the usual 0–1-business-day preparation time does not apply to them.

3.2.5. Carrier transit time starts at dispatch, not at order placement. Carrier working days and public holidays in the destination country may affect the delivery date.

3.2.6. Special orders usually take 1–4 weeks from payment unless the product page states otherwise.

3.2.7. Typical carrier transit time after dispatch: Latvia – 1 business day; Estonia – 1–2 business days; Finland – 3–5 business days. We deliver only to countries offered at checkout; we do not deliver within Lithuania. Carrier delays can extend these estimates.

3.3. The Buyer agrees that, in exceptional cases, delivery may be delayed due to unforeseen circumstances beyond the Company's control (e.g. production delays, transport disruptions, extreme weather conditions). In such a case, the Company undertakes to contact the Buyer without delay and agree on new delivery conditions.

3.4. If the Buyer's cart contains goods with different delivery times, the entire order may be delivered in one shipment according to the latest time limit, unless the parties agree otherwise.

4. Buyer's obligations when accepting goods

4.1. The Buyer undertakes to provide an accurate delivery address, postal code and telephone number.

4.2. The Buyer undertakes to accept the goods in person. If the Buyer is unable to accept the goods and the goods are delivered to the specified address, the Company shall be released from liability for delivery of the goods to an improper person.

4.3. Upon delivery, the Buyer must, together with the courier or at the parcel locker, inspect the condition of the shipment (whether the packaging is not crushed, wet or otherwise externally damaged).

5. Shipment damage and notification

5.1. If the Buyer notices any damage to the packaging, the Buyer must indicate remarks in the document provided by the courier or draw up a separate packaging damage report in the presence of the courier.

5.2. The Buyer must inform the Company immediately, and no later than within 24 hours of receipt, by email at info@nordequip.com if the shipment contains unordered goods, an incorrect quantity thereof, or an incomplete set.

5.3. If the Buyer accepts the shipment and/or signs the documents without remarks, the shipment shall be deemed to have been delivered properly, and the Company shall be released from liability for mechanical damage occurring during transportation.